Site Reliability Engineer

Job Summary

Working remotely, the full-time Site Reliability Engineer will apply a software engineering mindset to enhance the reliability and performance of production services on Heroku and AWS, collaborating closely with the engineering team to build automated solutions that support rapid software deployment.

Key responsibilities

• Share responsibility for the health and performance of production services, using monitoring tools to proactively identify and resolve issues
• Define and track Service Level Objectives (SLOs) and error budgets, utilizing data to inform reliability discussions and decisions
• Optimize application and database performance by identifying bottlenecks and implementing improvements through code or infrastructure refactors

Required qualifications

• 3-5+ years of experience in Site Reliability, DevOps, or related roles managing infrastructure
• Deep experience managing applications on Heroku and AWS
• Proven experience with Infrastructure as Code (IaC), specifically Terraform
• Hands-on experience building and maintaining CI/CD pipelines, preferably with GitHub Actions
• Strong understanding of web application performance, particularly in a Ruby on Rails environment