Site Reliability Engineer

Job Summary

Working remotely, the full-time Site Reliability Engineer will apply a software engineering mindset to enhance the reliability and performance of production services on Heroku and AWS, collaborating with the engineering team to build automated solutions that support rapid software deployment.

Key responsibilities

• Share responsibility for the health and performance of production services, proactively identifying and resolving issues using monitoring tools
• Define and track Service Level Objectives (SLOs) and error budgets, leveraging data to inform reliability decisions
• Optimize application and database performance by identifying bottlenecks and implementing necessary code or infrastructure improvements

Required qualifications

• 3-5+ years of experience in Site Reliability Engineering, DevOps, or a related field managing infrastructure
• Deep experience managing applications on Heroku and AWS
• Proven experience with Infrastructure as Code (IaC), specifically using Terraform
• Hands-on experience building and maintaining CI/CD pipelines, preferably with GitHub Actions
• Strong understanding of web application performance, particularly in a Ruby on Rails environment