Site Reliability Engineer

Job Summary

Working remotely, the full-time Site Reliability Engineer will apply a software engineering mindset to enhance the reliability and performance of production services on Heroku and AWS while collaborating with the engineering team to build automated solutions that support rapid deployment.

Key responsibilities

• Share responsibility for the health and performance of production services, utilizing monitoring tools to identify and resolve issues proactively
• Define and track Service Level Objectives (SLOs) and optimize application and database performance by identifying bottlenecks and implementing improvements
• Collaborate on enhancing CI/CD pipelines and maintaining infrastructure using Terraform, while participating in on-call rotations for production incidents

Required qualifications

• 3-5+ years of experience in Site Reliability, DevOps, or related roles managing infrastructure
• Deep experience with Heroku and AWS, and proven expertise in Infrastructure as Code (IaC) using Terraform
• Hands-on experience with CI/CD pipelines, preferably using GitHub Actions
• Strong understanding of web application performance, particularly in a Ruby on Rails environment
• Familiarity with observability and monitoring tools such as New Relic or Sentry