Site Reliability Engineer

Job Summary

Working remotely, the full-time Site Reliability Engineer will apply a software engineering mindset to enhance platform reliability and performance, manage production services on Heroku and AWS, and build automated solutions to support software engineers in delivering high-quality products.

Key responsibilities

• Share responsibility for the health and performance of production services, using monitoring tools to proactively resolve issues
• Define and track Service Level Objectives (SLOs) and optimize application performance by identifying and addressing bottlenecks
• Collaborate with the backend team to refactor code and improve overall system performance while championing Infrastructure as Code (IaC) best practices

Required qualifications

• 3-5+ years of experience in Site Reliability, DevOps, or related roles managing infrastructure
• Deep experience with applications on Heroku and AWS
• Proven expertise in Infrastructure as Code (IaC) using Terraform
• Hands-on experience building and maintaining CI/CD pipelines, preferably with GitHub Actions
• Strong understanding of web application performance, particularly in a Ruby on Rails environment