Site Reliability Engineer

Job Summary

Working remotely, the full-time Site Reliability Engineer will apply a software engineering mindset to enhance the reliability and performance of production services on Heroku and AWS, while collaborating with the engineering team to build scalable solutions for a growing platform.

Key responsibilities

• Share responsibility for the health and performance of production services, proactively identifying and resolving issues using monitoring tools
• Define and track Service Level Objectives (SLOs) and error budgets, using data to guide reliability discussions and decisions
• Optimize application and database performance by identifying bottlenecks and implementing necessary improvements

Required qualifications

• 3-5+ years of experience in Site Reliability, DevOps, or related roles involving infrastructure management
• Deep experience managing applications on Heroku and AWS
• Proven experience with Infrastructure as Code (IaC), specifically using Terraform
• Hands-on experience with CI/CD pipelines, preferably with GitHub Actions
• Strong understanding of web application performance, particularly in a Ruby on Rails environment