Site Reliability Engineer

Job Summary

To enhance platform reliability and performance for millions of readers, the full-time remote Site Reliability Engineer will apply a software engineering mindset to solve complex infrastructure challenges, manage production services, and optimize application performance.

Key responsibilities

• Share responsibility for the health and performance of production services on Heroku and AWS, proactively identifying and resolving issues
• Define and track Service Level Objectives (SLOs) and error budgets, using data to inform reliability discussions
• Collaborate with the backend team to refactor code, optimize performance, and improve CI/CD pipelines

Required qualifications

• 3-5+ years of experience in Site Reliability, DevOps, or related roles managing infrastructure
• Deep experience with applications on Heroku and AWS
• Proven experience with Infrastructure as Code (IaC), specifically Terraform
• Hands-on experience building and maintaining CI/CD pipelines, preferably with GitHub Actions
• Strong coding skills, particularly in a Ruby on Rails environment, with the ability to diagnose and fix performance issues