Site Reliability Engineer

Job Summary

To enhance platform reliability and performance for millions of readers, the full-time remote Site Reliability Engineer will apply a software engineering mindset to solve complex infrastructure challenges while collaborating with the engineering team and managing production services on Heroku and AWS.

Key responsibilities

• Share responsibility for the health and performance of production services, proactively identifying and resolving issues using monitoring tools
• Define and track Service Level Objectives (SLOs) and error budgets, utilizing data to inform reliability decisions
• Optimize application and database performance by identifying bottlenecks and implementing code or infrastructure improvements

Required qualifications

• 3-5+ years of experience in Site Reliability, DevOps, or related roles managing infrastructure
• Deep experience with applications on Heroku and AWS
• Proven experience with Infrastructure as Code (IaC), specifically Terraform
• Hands-on experience with CI/CD pipelines, preferably using GitHub Actions
• Strong understanding of web application performance, particularly in a Ruby on Rails environment