Site Reliability Engineer

Job Summary

Working remotely, the full-time Site Reliability Engineer will apply a software engineering mindset to enhance the reliability and performance of production services on Heroku and AWS, while collaborating with the engineering team to build automated and scalable solutions.

Key responsibilities

• Share responsibility for the health and performance of production services, utilizing monitoring tools to proactively identify and resolve issues
• Define and track Service Level Objectives (SLOs) and error budgets, driving conversations about reliability work through data analysis
• Optimize application and database performance by identifying bottlenecks and implementing necessary improvements

Required qualifications

• 3-5+ years of experience in Site Reliability, DevOps, or related roles with infrastructure management responsibilities
• Deep experience managing applications on Heroku and AWS
• Proven experience with Infrastructure as Code (IaC), specifically Terraform
• Hands-on experience building and maintaining CI/CD pipelines, preferably with GitHub Actions
• Strong understanding of web application performance in a Ruby on Rails environment, with experience in diagnosing and fixing performance issues