Site Reliability Engineer

Job Summary

To enhance platform reliability and performance, the remote Site Reliability Engineer (SRE) will apply a software engineering mindset to manage production services on Heroku and AWS, optimize application performance, and collaborate on CI/CD improvements.

Key responsibilities

• Share responsibility for the health and performance of production services, proactively identifying and resolving issues using monitoring tools
• Define and track Service Level Objectives (SLOs) and error budgets, using data to inform reliability decisions
• Collaborate with the backend team to refactor code, improve system performance, and enhance the developer experience through CI/CD pipeline improvements

Required qualifications

• 3-5+ years of experience in Site Reliability, DevOps, or a related role managing infrastructure
• Deep experience managing applications on Heroku and AWS
• Proven experience with Infrastructure as Code (IaC), specifically Terraform
• Hands-on experience building and maintaining CI/CD pipelines, preferably with GitHub Actions
• Strong understanding of web application performance, particularly in a Ruby on Rails environment