Site Reliability Engineer

Job Summary

Working remotely, the full-time Site Reliability Engineer will apply a software engineering mindset to enhance the reliability and performance of production services on Heroku and AWS, while building automated solutions that support the engineering team in delivering high-quality products.

Key responsibilities

• Share responsibility for the health and performance of production services, proactively identifying and resolving issues using monitoring tools
• Define and track Service Level Objectives (SLOs) and error budgets, using data to inform decisions about reliability efforts
• Optimize application and database performance by identifying bottlenecks and implementing code or infrastructure improvements

Required qualifications

• 3-5+ years of experience in Site Reliability Engineering, DevOps, or related roles managing infrastructure
• Deep experience with applications on Heroku and AWS
• Proficient in Infrastructure as Code (IaC) using Terraform
• Hands-on experience with CI/CD pipelines, preferably using GitHub Actions
• Strong coding skills, with experience in diagnosing and fixing web application performance issues in a Ruby on Rails environment