Site Reliability Engineer

Job Summary

Working remotely, the full-time Site Reliability Engineer will apply a software engineering mindset to enhance the reliability and performance of the platform, collaborating closely with the engineering team to build automated solutions that support rapid software deployment.

Key responsibilities

• Share responsibility for the health and performance of production services on Heroku and AWS, utilizing monitoring tools to proactively address issues
• Define and track Service Level Objectives (SLOs) and error budgets, using data to inform reliability discussions and decisions
• Optimize application and database performance by identifying bottlenecks and implementing necessary code or infrastructure improvements

Required qualifications

• 3-5+ years of experience in Site Reliability Engineering, DevOps, or related roles managing infrastructure
• Deep experience with Heroku and AWS for application management
• Proven expertise in Infrastructure as Code (IaC), specifically with Terraform
• Hands-on experience with CI/CD pipelines, preferably using GitHub Actions
• Strong understanding of web application performance, particularly in a Ruby on Rails environment