Site Reliability Engineer

Job Summary

To support a growing product team, the full-time remote Site Reliability Engineer will apply a software engineering mindset to enhance the reliability and performance of production services on Heroku and AWS, while collaborating closely with engineers to build automated solutions for scaling platform capabilities.

Key responsibilities

• Share responsibility for the health and performance of production services, using monitoring tools to proactively identify and resolve issues
• Define and track Service Level Objectives (SLOs) and error budgets, utilizing data to inform reliability decisions
• Optimize application and database performance by identifying bottlenecks and implementing necessary code or infrastructure improvements

Required qualifications

• 3-5+ years of experience in Site Reliability, DevOps, or related roles managing infrastructure
• Deep experience managing applications on Heroku and AWS
• Proven experience with Infrastructure as Code (IaC), specifically Terraform
• Hands-on experience building and maintaining CI/CD pipelines, preferably with GitHub Actions
• Strong coding skills with experience in a Ruby on Rails environment, including performance optimization techniques