Site Reliability Operations Analyst

Job Summary

A company is looking for a Site Reliability Operations Analyst II.

Key Responsibilities

• Manage incidents and provide user support while adhering to enterprise SLAs
• Analyze enrollment/provider data and business processes to support application issues
• Document operational processes and refine incident management to improve service reliability

Required Qualifications

• Bachelor's degree in a quantitative or business field or equivalent experience
• 2 - 4 years of related experience in site reliability or operations
• Strong problem-solving skills with a focus on real-time issue resolution
• Experience analyzing system performance data for optimization
• Ability to work cross-functionally with various IT organizations and operations