SketchUp Technical Support

Job Summary

A company is looking for a SketchUp Technical Support.

Key Responsibilities

• Engage with customers to build rapport and address technical issues effectively
• Respond to customer requests via email and phone, managing queues and backlogs efficiently
• Document customer interactions and technical issues, ensuring adherence to communication protocols

Required Qualifications

• 2 years of experience in customer support via chat, email, and phone
• Technical proficiency with computer systems, software, and Google Suite
• Ability to manage time and prioritize tasks effectively
• Experience in troubleshooting technical issues to ensure optimal functionality
• Comfortable working in a remote environment with occasional in-office meetings