Skilled Trades Customer Service Rep

Job Summary

To support a growing team in the home services industry, the full-time Skilled Trades Customer Service Rep will handle incoming customer calls, utilize ServiceTitan for managing interactions, and provide support to clients while working remotely.

Key responsibilities

• Handling incoming customer calls with professionalism and a positive demeanor
• Using ServiceTitan to efficiently manage customer interactions
• Collaborating with a team to enhance overall customer satisfaction

Required qualifications

• At least one year of experience in the trades industry
• Proficiency with ServiceTitan software
• High school diploma or equivalent
• Strong communication and problem-solving skills
• A positive attitude and team player mindset