Skilled Trades Customer Service Rep

Job Summary

To enhance customer satisfaction in the skilled trades sector, the full-time remote Skilled Trades Customer Service Rep will handle incoming customer calls, manage interactions using ServiceTitan, and provide support for service-related inquiries.

Key responsibilities

• Handling incoming customer calls with professionalism and a positive demeanor
• Using ServiceTitan to efficiently manage customer interactions
• Collaborating with a dynamic team to improve overall customer satisfaction

Required qualifications

• At least one year of experience in the trades industry
• Proficiency with ServiceTitan software
• High school diploma or equivalent
• Strong communication and problem-solving skills
• A positive attitude and team player mindset