Skilled Trades Customer Service Rep
Job Summary
To support HVAC, plumbing, roofing, and electrical contractors, the full-time Skilled Trades Customer Service Rep will handle incoming customer calls, utilize ServiceTitan for managing interactions, and collaborate with a dynamic team to enhance customer satisfaction in a fully remote environment.
Key responsibilities
- Handling incoming customer calls with professionalism and a smile
- Using ServiceTitan to manage customer interactions efficiently
- Providing support to customers with questions about their service needs
Required qualifications
- At least one year of experience in the trades industry
- Proficiency with ServiceTitan software
- High school diploma or equivalent
- Strong communication and problem-solving skills
- A positive attitude and a team player mindset
Complete Job Description
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