SMB Account Management Team Lead

Job Summary

A company is looking for an SMB Accounts, Team Lead.

Key Responsibilities

• Drive revenue growth by identifying opportunities to expand service adoption within existing SMB customers
• Develop and implement customer retention strategies to maximize contract renewals and mitigate churn
• Lead a high-performing customer success team and collaborate with cross-departmental teams to enhance service delivery

Required Qualifications

• 5+ years of experience in customer success or account management, with a proven track record in revenue growth
• 3+ years in a leadership role preferred
• Strong analytical skills with experience in business intelligence tools, such as Tableau
• Proficiency in Excel and Salesforce for account management and tracking
• Bachelor's degree preferred