SMB Account Manager

Job Summary

A company is looking for a Growth Account Manager to expand customer usage and grow their footprint across existing accounts.

Key Responsibilities

• Own a book of SMB customers and lead expansion conversations to grow product adoption
• Build strong relationships with users and decision-makers to understand their goals and connect them to the right solutions
• Partner with Customer Success and Product to ensure smooth handoffs and high customer satisfaction

Required Qualifications

• 1-3 years of experience in account management, sales, customer success, or a similar role in SaaS
• A customer-first mindset with a strong ability to build trust and rapport
• A consultative approach to uncovering needs and creating value
• Strong organizational skills
• Experience in a PLG environment or selling into sales, marketing, or community teams is a plus