SMB Account Manager

Job Summary

Managing a portfolio of SMB customer accounts, the full-time SMB Account Manager will oversee renewals, identify expansion opportunities, and execute commercial strategies while working remotely.

Key responsibilities

• Own a portfolio of SMB customer accounts, managing renewals, cross sells, and upsells from early engagement through close
• Build and execute renewal strategies to maximize Gross Revenue Retention (GRR) and minimize churn risk
• Partner with Customer Success Managers to align value realization with commercial growth opportunities

Required qualifications

• 3+ years in a customer-facing B2B SaaS role
• 2+ years of experience in account management, renewals, or sales
• Experience owning commercial conversations including renewals and upsells
• Proven ability to manage a high-volume book of business
• Experience forecasting pipeline and renewal outcomes