SMB Account Manager

Job Summary

Managing a portfolio of small business clients, the full-time SMB Account Manager will own customer relationships, ensuring renewals, product adoption, and upselling opportunities while working remotely across the United States.

Key responsibilities

• Efficiently manage and prioritize relationships within a high-velocity book of business
• Develop strategic account plans to identify expansion and upsell opportunities
• Proactively identify at-risk accounts and implement resolution strategies to mitigate churn risk

Required qualifications

• Experience in a goal-oriented, customer-facing role with a history of carrying a quota
• Strong pipeline management skills and familiarity with Salesforce
• Proven success in navigating organizations to identify decision makers for SaaS investments
• Exceptional verbal, written, and presentation skills
• Excellent time and process management skills