SMB Care Representative

Job is Expired
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Thu, Feb 01, 2024

Job Summary

A company is looking for an SMB Care Representative (Remote) to handle inbound calls in a call center environment on a variety of subjects.

Key Responsibilities:
  • Handle inbound calls in a call center environment on a variety of subjects
  • Resolve customer inquiries, billing issues, and product/service concerns
  • Explain and save products and services to existing customers
Required Qualifications:
  • Good telephone communication skills and customer interface ability
  • Ability to manage multiple priorities in a fast-paced environment and defuse difficult situations
  • PC skills (Windows), 10-key, and keyboarding skills
  • Ability to work flexible hours on a rotating schedule, including evenings, holidays, and weekends
  • At least 6 months of experience or equivalent education

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