SMB Care Representative

Job Summary

A company is looking for an SMB Care Representative to handle customer inquiries in a call center environment.

Key Responsibilities

• Resolve customer inquiries, billing issues, and product/service concerns
• Access and update customer accounts through computer-based systems
• Maintain product/service knowledge and utilize resources to perform tasks

Required Qualifications

• High School diploma or equivalent with at least 6 months of experience
• PC skills (Windows), 10-key, and keyboarding skills
• Ability to work a schedule from 8:00 am - 6:00 pm ET, Monday - Friday
• Call center experience, preferably in telecommunications, is a plus
• Relevant systems knowledge and bilingual (Spanish/English) skills are advantageous