SMB Care Representative

Job Summary

A company is looking for a SMB Care Representative to handle inbound customer inquiries in a call center environment.

Key Responsibilities

• Resolve customer inquiries, billing issues, and product/service concerns
• Explain and save products and services to existing customers
• Access and update customer accounts through computer-based systems

Required Qualifications

• High School diploma or equivalent with at least 6 months of experience
• PC skills (Windows), 10-key, and keyboarding skills
• Ability to manage multiple priorities in a fast-paced environment
• Willingness to work a schedule from 8:00 am - 6:00 pm ET, Monday - Friday
• At least 1 year of call center experience preferred