SMB Renewal Account Manager

Job Summary

Owning the renewal outcomes for a high-volume portfolio of small and mid-sized business customers, the full-time SMB Renewal Account Manager will efficiently manage the end-to-end renewal process, prioritize accounts, and identify expansion opportunities while maintaining strong customer relationships.

Key responsibilities

• Manage the renewal process for a portfolio of SMB accounts, achieving retention targets consistently
• Utilize a data-driven approach to prioritize accounts based on risk, value, and renewal dates
• Engage in pricing and contract renewal discussions while collaborating with Customer Success to mitigate churn risks

Required qualifications

• Proven track record of meeting renewal or retention targets in a high-volume sales or account management setting
• Ability to manage multiple accounts simultaneously with attention to detail
• Experience in pricing negotiations and contract discussions under pressure
• Familiarity with CRM and forecasting tools, such as Salesforce, and proficiency in Excel
• Self-starter mentality with a proactive approach to identifying at-risk accounts