SMS Care Advocate

Job Summary

A company is looking for an SMS Care Advocate to provide personalized support to customers navigating the healthcare system.

Key Responsibilities

• Engage with customers through outbound and inbound calls to educate them on benefits and assist with appointment scheduling
• Coordinate care across various settings while maintaining confidentiality and professionalism
• Document member interactions and collaborate with other departments to resolve inquiries and concerns

Required Qualifications

• High School diploma (or equivalent) required; Associates or Bachelor's degree preferred
• 1-3 years of experience in a customer service or service center role
• Knowledge of care coordination and case management concepts preferred
• Ability to work effectively in a team environment
• Bilingual (Spanish & English) preferred