SMS Care Advocate

Job Summary

SMS Care Advocate, this full-time position involves providing personalized, empathetic support to customers as they navigate the healthcare system, primarily through telephonic engagement.

Key Responsibilities

• Conduct outbound and inbound calls to educate members on benefits and assist with appointment scheduling
• Coordinate care across various settings while maintaining confidentiality and professionalism
• Document member interactions and collaborate with other departments to resolve inquiries and issues

Required Qualifications

• High School diploma (or equivalent) required; Associate's or Bachelor's degree preferred
• 1-3 years of experience in customer service or service center roles
• Knowledge of care coordination and case management concepts preferred
• Ability to work effectively in a team environment
• Bilingual (Spanish & English) preferred