SMS Onboarding Specialist

Job Summary

A company is looking for an SMS Specialist to support Twilio SMS onboarding and operational execution.

Key Responsibilities

• Manage end-to-end SMS onboarding workflows, including account setup and messaging service configuration
• Intake, prioritize, and track SMS onboarding requests while maintaining clear timelines
• Act as first-line operational support for SMS-related issues and maintain onboarding documentation

Required Qualifications

• Experience supporting or onboarding customers in a technical or operational capacity
• Familiarity with Twilio or similar communications platforms
• Basic understanding of APIs and webhooks
• Comfort working within structured operational processes while managing multiple requests
• Experience with SMS ecosystem concepts is a plus