SOC Support Specialist

Job Summary

Providing exceptional customer support, the full-time SOC Support Specialist will act as an intermediary between partners and the Security Operations Center, addressing incident reports and escalations while ensuring partner satisfaction in a remote work environment.

Key responsibilities:

• Deliver customer support via phone, email, and chat for incident reports and SIEM-related inquiries
• Facilitate communication during high-severity incidents, documenting decisions and aligning on next steps
• Collaborate with internal teams to clarify detection coverage and relay updates back to partners

Required qualifications:

• Demonstrated passion for cybersecurity, particularly in identity compromise and incident response
• Experience in customer support or help desk roles, preferably in a technical environment
• Basic understanding of SIEM concepts and log analysis
• Strong ability to prioritize and manage a dynamic ticket queue
• Interest in developing incident management skills and facilitating group discussions