SOC Support Specialist

Job Summary

Acting as an intermediary between partners and the Security Operations Center (SOC) team, the full-time SOC Support Specialist will provide exceptional customer support, facilitate communication during high-severity incidents, and collaborate with internal teams to enhance service delivery in a remote environment.

Key responsibilities:

• Provide exceptional customer support via phone, email, and chat for incident reports and escalations
• Lead calls with partners for high-severity incidents, ensuring clear communication and documentation
• Collaborate with internal teams to clarify detection coverage and relay updates back to partners

Required qualifications:

• Demonstrated passion for cybersecurity, particularly in identity compromise and incident response
• Experience in managing tickets in tools like Zendesk or PSA platforms is a plus
• Basic understanding of SIEM concepts and log analysis
• Strong ability to prioritize and manage a dynamic ticket queue
• Comfortable facilitating group discussions during high-pressure situations