SOC Support Specialist

Job Summary

Acting as an intermediary between partners and the Security Operations Center (SOC) team, the remote full-time SOC Support Specialist will provide exceptional customer support for incident reports and escalations, ensuring partner satisfaction through effective communication and cybersecurity knowledge.

Key responsibilities:

• Provide customer support via phone, email, and chat for incident reports and SIEM-related inquiries
• Lead calls for high-severity incidents, ensuring clear communication and documentation of decisions
• Collaborate with internal teams to clarify detection coverage and relay updates to partners

Required qualifications:

• Demonstrated passion for cybersecurity and commitment to continuous learning
• Experience in customer support, particularly during high-pressure situations
• Strong ability to prioritize and manage a dynamic ticket queue
• Interest in developing incident management skills
• Experience with MSP or Help Desk environments is a plus