SOC Support Specialist
Job Summary
Working remotely on a weekend shift, the SOC Support Specialist will provide exceptional customer support for incident reports and escalations, ensuring partner satisfaction through effective communication and collaboration with internal teams.
Key responsibilities:
- Provide customer support via phone, email, and chat for incident reports and SIEM-related inquiries
- Lead calls with partners for high-severity incidents, documenting decisions and aligning on next steps
- Collaborate with internal teams to clarify detection coverage and relay updates to partners
Required qualifications:
- Must be able to work Tuesday through Saturday
- Demonstrated passion for cybersecurity and commitment to continuous learning
- Experience with managing tickets in support tools like Zendesk is a plus
- Basic understanding of SIEM concepts and log analysis
- Strong self-awareness and ability to work independently in a remote setting
Complete Job Description
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