SOC Support Specialist

Job Summary

Working remotely on a weekend shift, the part-time SOC Support Specialist will provide exceptional customer support for incident reports and SIEM-related inquiries while facilitating communication between partners and the Security Operations Center (SOC) team.

Key responsibilities:

• Provide customer support via phone, email, and chat for incident reports and escalations
• Lead calls with partners for high-severity incidents, documenting decisions and next steps
• Collaborate with internal teams to clarify detection coverage and relay updates to partners

Required qualifications:

• Demonstrated passion for cybersecurity and commitment to continuous learning
• Experience in customer service or support roles, preferably in a technical environment
• Ability to manage a dynamic ticket queue and prioritize urgent incidents
• Strong written and verbal communication skills
• Interest in developing incident management skills and facilitating group discussions