SOC Support Specialist

Job Summary

To support a growing team, the entry-level SOC Support Specialist will manage a global support queue, provide partner communication regarding security incidents, and collaborate with various internal teams, all while working remotely in the Eastern Time Zone.

Key responsibilities

• Triage and manage work in the global SOC Support queue, balancing new requests and ongoing investigations
• Provide clear and empathetic partner support through email, chat, and phone for incident reports and security concerns
• Collaborate with internal teams to clarify detection coverage, product behavior, and partner needs

Required qualifications

• Foundational understanding of cybersecurity concepts, including endpoint security and incident response
• Experience in customer support or technical support roles
• Strong written and verbal communication skills for explaining technical information
• Ability to manage competing priorities in a dynamic support environment
• Willingness to learn and build proficiency in Huntress products and support workflows