SOC Support Specialist

Job Summary

Working remotely within the Central Time Zone, the full-time SOC Support Specialist will manage a global support queue, providing partner support for security incidents and coordinating with various internal teams while receiving structured training to build independence in the role.

Key responsibilities

• Triage and manage work in the global SOC Support queue, balancing requests and ongoing investigations
• Provide timely and empathetic support through email, chat, and phone for incident reports and security concerns
• Collaborate with internal teams to clarify detection coverage, data gaps, and partner needs

Required qualifications

• Foundational understanding of cybersecurity concepts, including endpoint security and incident response
• Experience in customer support or technical support roles
• Strong written and verbal communication skills for explaining technical information to diverse partners
• Ability to manage competing priorities in a dynamic environment
• Willingness to learn and build proficiency in Huntress products and support workflows