Social Care Specialist

Job Summary

A company is looking for a Specialist - Social Care.

Key Responsibilities

• Manage and engage social media customer care conversations in real-time on various platforms
• Field questions and resolve concerns throughout the travel journey
• Identify trends and escalate potential crises or adverse events as necessary

Required Qualifications

• Associate degree or 1+ years of relevant work experience in Communications or a related field
• 1+ years of communications-related experience
• Strong leadership capabilities and ability to motivate team members
• Flexibility to work various shifts to support a 24/7 operation
• Must be legally authorized to work in the United States without sponsorship