Social Care Specialist

Job Summary

Acting as a trusted travel advisor, the full-time Social Care Specialist will engage with customers on social media platforms, addressing inquiries and resolving issues in real-time while fostering positive relationships and loyalty.

Key responsibilities

• Manage and engage in social media customer care conversations on platforms like Facebook, Twitter, and Instagram
• Field questions and resolve concerns throughout all stages of the travel journey
• Identify trends and escalate potential crises while collaborating with various business partners across the organization

Required qualifications

• Associate degree in Communications or 1+ years of relevant work experience
• 1+ years of communications-related experience
• Advanced copywriting and conversational communication skills
• Strong customer service mindset with excellent interpersonal skills
• Flexibility to work various shifts to support 24/7 operations