Social Media Agent

Job Summary

To support a growing consumer products team, the remote Social Media Agent will monitor and respond to customer inquiries across social media platforms, ensuring high-quality service and brand voice adherence.

Key responsibilities

• Monitor and respond to customer inquiries, complaints, and comments on various social media platforms
• Review and moderate social media posts for accuracy and appropriateness
• Provide empathetic service by professionally handling sensitive situations and diffusing upset customers

Required qualifications

• Minimum of 2 years' experience as a social media representative or in a similar role
• Proficiency in using various social media platforms, including Twitter, Facebook, and Instagram
• Familiarity with social media management tools such as Sprout, HootSuite, and Google Analytics
• Strong customer service and relationship management skills
• Ability to maintain professionalism in stressful situations while managing multiple tasks