Social Media Community Manager

Job Summary

A company is looking for a Social Media Community Manager to oversee community engagement and team leadership across social platforms.

Key Responsibilities

• Manage all community engagement on social media, ensuring brand-aligned responses and moderating conversations
• Lead and mentor a team of Community Representatives, setting standards and overseeing performance management
• Collaborate with cross-functional teams to address customer inquiries and provide insights for product and marketing strategies

Required Qualifications

• 2-3+ years of experience in community management, social media, or customer experience roles
• Proven experience managing and leading a team of 10+ direct reports
• Hands-on experience with Shopify for order management and customer support
• Strong proficiency in Meta, TikTok, YouTube, and community management tools like Sprout Social
• Experience managing creator whitelisting and collaborating with paid media teams