Social Media Community Manager

Job Summary

A company is looking for a Social Media Community Manager to manage their online community presence.

Key Responsibilities

• Engage with users in online communities to support customer acquisition and improve brand reputation
• Serve as a frontline responder during incidents and manage sensitive communications
• Collaborate with cross-functional teams to translate technical topics into customer-friendly language and provide community insights

Required Qualifications

• High school diploma or GED
• Minimum of five years of experience in social and online community management
• Strong knowledge of fiber internet and broadband networks
• Proven experience managing Reddit or similar discussion-heavy communities
• Demonstrated experience in PR, crisis communications, or incident response