Social Media Community Manager

Job Summary

A company is looking for a Social Media Community Manager to manage its community presence across online platforms.

Key Responsibilities

• Engage with users in online communities to enhance brand reputation and support customer acquisition
• Respond to incidents and manage crises in public forums while coordinating with internal teams
• Collaborate cross-functionally to translate technical topics into customer-friendly communications and provide community insights

Required Qualifications

• High school diploma or GED
• Minimum of five years of experience in social and online community management
• Strong knowledge of fiber internet, broadband networks, or related industries
• Proven experience managing Reddit or similar discussion-heavy communities
• Demonstrated experience in PR, crisis communications, or incident response