Social Media Community Manager

Job Summary

A company is looking for a Social Media Community Manager to manage community presence across online platforms.

Key Responsibilities

• Engage with users in online communities to support customer acquisition and enhance brand reputation
• Respond to incidents and manage crisis communications in public forums
• Collaborate cross-functionally to provide insights and support customer care initiatives

Required Qualifications

• High school diploma or GED
• Minimum of five years of experience in social and online community management
• Strong knowledge of fiber internet and broadband networks
• Proven experience managing discussion-heavy communities like Reddit
• Demonstrated experience in PR, crisis communications, or incident response