Social Media Community Manager

Job Summary

Social Media Community Manager, this full-time remote position involves managing community engagement and social interactions, ensuring customer issues are addressed, and collaborating with marketing and product teams.

Key Responsibilities

• Manage and respond to social media comments, DMs, and interactions with a brand-reflective voice
• Triage customer issues and escalate to support and product teams for timely resolution
• Engage proactively with the community to foster conversation and highlight user stories

Required Qualifications

• 5+ years of experience in social media, community management, or customer engagement in consumer tech or fintech
• Experience managing high-volume inbound interactions and sensitive customer conversations
• Ability to synthesize qualitative feedback into actionable insights
• Familiarity with social media management and listening tools
• Demonstrated drive and proactivity in a fast-paced environment