Social Media Community Manager

Job Summary

Part-time and hourly, the Social Media Community Manager will engage with consumers on behalf of a leading beverage company, responding to queries and complaints while maintaining a playful brand voice in a fully remote setting.

Key responsibilities

• Responding to consumer queries and complaints across social media platforms
• Engaging with the online audience to foster positive brand associations
• Utilizing knowledge of social media best practices to provide authentic customer interactions

Required qualifications

• Strong written English skills for crafting engaging social media responses
• Experience in social customer care, community management, or engagement with a brand or agency
• Familiarity with major social media platforms and current trends
• Confidence in using various digital technologies and tools
• Self-motivated with the ability to work effectively in a remote environment