Social Media Community Manager

Job Summary

To support a leading beverage company, the part-time hourly Social Media Community Manager will engage with consumers by responding to queries and complaints, ensuring authentic interactions while maintaining the brand's playful image, all in a fully remote capacity.

Key responsibilities

• Respond to consumer inquiries and complaints across social media platforms
• Engage with the online audience to foster community connections and positive brand associations
• Utilize knowledge of social media best practices to craft engaging and authentic responses

Required qualifications

• Strong written English skills with a focus on grammar and engagement
• Experience in social customer care, community management, or engagement with brands or agencies
• Proficiency in major social media platforms and awareness of current trends
• Comfort with digital technology and various tech tools
• Self-motivated and capable of working effectively in a remote environment