Social Media Community Manager

Job Summary

Part-time and hourly, the Social Media Community Manager will engage with consumers on behalf of a leading beverage company, responding to queries and complaints while maintaining the brand's playful and positive image in a fully remote setting.

Key responsibilities

• Respond to consumer inquiries and complaints across social media platforms
• Engage with the online audience to foster community connections and positive brand associations
• Utilize knowledge of social media best practices to provide authentic customer interactions

Required qualifications

• Strong written English skills for crafting engaging social media responses
• Experience in social customer care, community management, or engagement with brands or digital agencies
• Familiarity with various social media platforms and current trends
• Comfort with digital technology and various tech tools
• Self-motivated and able to work effectively in a remote environment