Social Media Community Manager
Job Summary
Working remotely in a full-time capacity, the Social Media Community Manager will manage day-to-day community engagement and customer support across social platforms, fostering authentic interactions and brand loyalty during overnight shifts from 6:00 PM to 2:00 AM ET.
Key responsibilities
- Manage daily communication across social platforms, responding to comments and messages in a timely manner
- Moderate community conversations to enforce guidelines and maintain a safe environment
- Track community metrics and report on engagement trends and customer feedback to leadership
Required qualifications
- 1-3 years of experience in social media management, community management, or customer service
- Hands-on experience managing social inboxes on platforms like Instagram, TikTok, and Facebook
- Familiarity with social media management tools such as Sprout Social or Hootsuite
- Experience in a fast-paced, consumer-facing environment, preferably in e-commerce
- Exceptional written communication skills with a strong ability to maintain brand voice
Complete Job Description
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