Social Media Community Manager

Job Summary

Working remotely on a contract basis, the full-time Social Media Community Manager will manage consumer engagement and social media moderation for a leading consumer healthcare brand, responding to inquiries and monitoring brand sentiment across various digital channels.

Key Responsibilities

• Manage and respond to consumer inquiries across social media, email, phone, and online platforms within established service-level timeframes
• Monitor brand social media channels for consumer questions, comments, complaints, and feedback
• Conduct social listening and brand monitoring to identify consumer pain points and prepare insights reports

Required Qualifications

• Bachelor's degree preferred in Communications, Marketing, Business Administration, or a related field; equivalent experience may be considered
• 3-5 years of experience in social media community management, consumer care, or a related field
• Hands-on experience managing consumer interactions across multiple social media and digital channels
• Experience with Social Media Management Systems (SMMS) such as Sprout Social, Sprinklr, or Hootsuite
• Experience with ratings and reviews platforms, particularly Bazaarvoice