Social Media Customer Care Advocate

Job Summary

Delivering exceptional support to customers through social media platforms, the full-time Social Media Customer Care Advocate will respond to inquiries, utilize the brand's voice, and ensure a positive customer experience while working in a hybrid environment of in-office and remote tasks.

Key responsibilities

• Respond to customer inquiries via social media direct messages promptly and professionally
• Utilize the company's brand voice to communicate effectively across all social media platforms
• Monitor social media for customer feedback and inquiries, ensuring timely responses or actions as necessary

Required qualifications

• Proficiency in social media platforms and digital merchandising tools
• Experience in customer service with a focus on addressing escalated inquiries
• Strong problem-solving abilities and collaboration skills with internal teams
• Ability to manage multiple priorities and meet deadlines in a dynamic environment
• Knowledge of current social media trends and tools to enhance service delivery