Social Media Customer Care Agent

Job Summary

As a full-time Social Media Customer Care Agent, the successful candidate will communicate with guests via various social media platforms, acting as a brand ambassador while providing consistent service and addressing guest inquiries and concerns remotely.

Key responsibilities

• Monitor social media channels and respond promptly to engagements on platforms like Facebook and Twitter
• Act as a brand ambassador, ensuring consistent service and escalating guest dissatisfaction as needed
• Participate in department meetings and adhere to social media protocols and guidelines

Required qualifications

• No high school diploma or GED required
• Previous customer service experience, particularly in written communication
• Experience using various social media platforms
• Strong typing skills and computer literacy with the ability to learn new applications quickly
• Positive attitude and proven ability to work well in teams